Frequently Asked Questions
Returns & Exchanges
What is your return policy?
Contact us within 7 days of delivery
Obtain return authorization
Ship items back in original condition
- "Unworn & Unused Condition:
To qualify for returns, items must be in pristine, resalable condition
How do I start a return or exchange?
If you have already gone through our online process to return, exchange or get store credit for you item please allow 2-3 business days for processing. Once your return is processed someone from our team will email you to confirm.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 1–3 business days to your original payment method.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
Accepted Payment Methods
PayPal
Wise
Cash App
COD (Taiwan & Japan)
Can I apply a promo code or gift card at checkout?
Our store does not offer discounts or promotions as part of our business model. However, we will include complimentary wallets and belts (with a wide variety of styles) with orders that meet certain criteria.
Can I modify or cancel my order after placing it?
Orders can only be shipping with 24 hours of purchasing. NO EXCEPTIONS! We have to order items from other cities and get shoes from factory. We can only cancel if you ask within 24 hours. To cancel an order please email us at support@everythingreps.live
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
Worldwide Delivery
• All orders shipped via express air freight by default
• During high-risk customs periods, we may automatically switch to discreet sea shipping for safer transit
How long does shipping take?
Trusted Carriers
Orders are fulfilled through:
✓ FedEx (Priority 10-18 business days)
✓ USPS (Economy 12-20 business days)
✓ Local Postal Services (Region-specific tracking)
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your XXLV account.
What if my package is lost or delayed?
Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.
Other questions
Do you give reship/refund or compensation if my package is stolen?
As listed in our shipping policy, items marked DELIVERED in the tracking we provide you we are not responsible for after the fact. Unfortunately in our industry we are targeted for fraud often so we have to take this approve and we use the tracking and delivery companies to confirm delivery.
About Duties & Taxes
All our products include free worldwide shipping and import taxes - the price you see is the price you pay, with no hidden fees.
I received a tracking number but it doesn’t show any status.
We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.
I want to see some real pictures, is that possible?
Order Confirmation Process
Upon receiving your order, we will:
Send detailed product videos & high-resolution photos for your approval
Provide additional references via our official TikTok & Instagram (All imagery is 100% authentic)
Accommodate special requests noted in the "Order Comments" section
Your satisfaction is confirmed before we proceed with shipment.
